Privacy Statement

Northern Railway Multi State Primary Cooperative Bank Ltd Is an urban multi-state Co-operative banking institution and operating as a co-operative bank since 1986. It is one of the oldest Urban Co-operative Bank in India. The Bank has achieved major technology enhancement through technology process in the form of implementation of Core Banking Solution. All the branches of the Bank are under CBS.

Northern Railway Multi State Primary Cooperative Bank Ltd was registered as Co-operative Society on 22/1/1918 under Co-operative Societies Act II of 1912 & later granted a banking license by Reserve Bank of India on 28/11/1986. On 26 May 2010 the Bank was registered under Multi State Co-operative Societies Act, 2002. by the Central Registrar, New Delhi.

In line with recognized International Practice and for the information of customers and others who visit the Bank's website we believe it is necessary to post a privacy statement. The information shared with the Bank will be treated as private. We also desire to say explicitly that adequate precautions have been taken to protect information relating to customers and their dealings with the Bank from the mischievous and the fraudsters.

Customer confidentiality and privacy are of utmost concern to us. Our employees treat the information we have concerning your accounts in the same responsible and confidential way that we want our own financial affairs treated.

Recognition of your expectation of privacy

We recognize that our customers expect privacy and security for their personal and financial affairs. We understand that, by selecting us for your banking needs, you have entrusted us to safeguard your personal financial information. We want you to be informed of our commitment to protect the privacy of your personal financial information with the following privacy principles and practices.

Applicability

This Policy is applicable to personal information and sensitive personal data or information collected by the Bank or its affiliates directly from the customer or through the Bank’s online portals, mobile apps and electronic communications as also any information collected by the Bank’s server from the customer’s browser

What personally identifiable information is collected from you?

We collect information from you regarding name, Account Number, addresses, email addresses, passport number, Income, PAN, details of nominees etc .

What is Personal Information

"Personal information" means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person

"Sensitive personal data or information" of a person means such personal information which consists of information relating to:

1. Password
2. Financial information such as Bank account or credit card or debit card or other payment instrument details;
3. Physical, physiological and mental health condition;
4. Sexual orientation;
5. Medical records and history;
6. Biometric information;

Provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for these purposes.

Disclosure of Personal Information

The personal information collected by the Bank shall not be disclosed to any other organization except:

1. where the disclosure has been agreed in a written contract or otherwise between the Bank and the customer;
2. where the Bank is required to disclose the personal information to a third party on a need-to-know basis, provided that in such case the Bank shall inform such third party of the confidential nature of the personal information and shall keep the same standards of information/ data security as that of the Bank.

How is personal information used

Bank may use Personal Information for below listed purposes:

1. To respond to customers inquiries and fulfill requests.
2. To inform customer about important information regarding the Site, products or services for which customer apply or may be interested in applying for, or in which customer is already enrolled, changes to terms, conditions, and policies and/or other administrative information.
3. To deliver marketing communications that bank believe may be of interest to customer, including, ads or offers tailored to customers.
4. To personalize customer experience on the Site.
5. To allow customer to apply for products or services and evaluate customer’s eligibility for such products or services.
6. To verify customer’s identity and/or location (or the identity or location of customer’s representative or agent) in order to allow access to customer’s accounts, conduct online transactions and to maintain measures aimed at preventing fraud and protecting the security of account and Personal Information.
7. To allow customer to participate in surveys and other forms of market research, sweepstakes, contests and similar promotions and to administer these activities.
8. For business purposes, including data analysis, audits, developing and improving products and services, enhancing the Site, identifying usage trends and determining the effectiveness of promotional campaigns.
9. For risk control, for fraud detection and prevention, to comply with laws and regulations, and to comply with other legal process and law enforcement requirements.
10. For Marketing and cross selling.

Cookies

A cookie is a data file that certain Web sites write to your computer's hard drive when you visit such sites. A cookie file can contain information such as a user identification code that the site uses to track the pages you have visited and use the information commercially. We do not use cookies on our web site.

How we use, collect, and retain customer information

On our site we collect, retain, and use information about you only when we reasonably believe that it will help administer our business or provide products, services, and other opportunities to you. We collect and retain information about you only for specific business purposes.

How we keep customer information accurate

It is in your interest, and it is our objective, for us to have accurate, current, and complete information concerning you and your accounts. We have strict procedures that our employees abide by to meet this objective. While some procedures are required by Central, State laws or RBI regulations, we have implemented additional procedures to maintain accurate, current, and complete financial information, including processes to update information and remove outdated information. If you believe that we have incorrect information about you or your accounts, please email us through the feedback mechanism provided on the website or modify the profile information on the site as permissible. We will correct any erroneous information as quickly as possible.

1. How we limit access to customer information by our employees
   We have procedures that limit access to personally identifiable information to those employees with a business reason for knowing such information about you. We educate our employees on their responsibility to protect the confidentiality of customer information, and hold them accountable if they violate this privacy policy.
2. Our security procedures to protect customer information
   We follow best security practices to help prevent unauthorized access to confidential information about you.
3. How we restrict the disclosure of customer information
   Bank does not release customer information except as directed by law or as per your mandate. We do not share specific information about customer accounts or other personally identifiable data with nonaffiliated third parties for their independent use unless:
   1. The information is provided to help complete a transaction initiated by you;
   2. You request or authorize it;
   3. The disclosure is required by/or directed by law; or
   4. You have been informed about the possibility of such disclosure for marketing or similar purposes through a prior communication and have been given the opportunity to decline.
4. By formulating and disclosing our privacy policy to you, we want you to understand our commitment to personal privacy.
   
   1. A potential customer who inquires about our products and services or who would like a copy of our privacy policy
   2. A customer who has established a relationship with us.
   3. A potential customer who has applied for a loan
   4. A visitor to Bank's web site
5. Other information about our web site
   
   1. Children visiting Bank's web site : We are confident that parents will not judge any of the information provided by Bank as objectionable for viewing by their children.
   2. Customers using Bank 's Internet Banking/Mobile Service : For customers using our Bank Internet Banking/Mobile Banking, all visitor information is collected along with any information that you volunteer as a customer while using Bank’s web site.
   3. Links to, or from, Bank 's web site : Bank is not responsible for information practices employed by web sites linked with our web site. Generally, links to non- Bank web sites are provided solely as pointers to information on topics that may be useful to users of Bank 's web site.
6. Privacy policy is subject to change periodically.